Frequently Asked Questions

Q: What products do you offer?

A: We specialise in promotional merchandise including reusable bags, caps, apparel, drinkware, and a wide range of eco-friendly branded products suitable for retail, corporate events, exhibitions, and campaigns.

Q: Do you offer custom branding on products?

A: Yes, we provide full customisation on most of our products. This includes logo printing, embroidery, and design branding options depending on the product type.

Q: What is your minimum order quantity?

A: Minimum order quantities vary by product, typically starting from 50 units. Please refer to the individual product page or contact our team for specific requirements.

Q: Do you ship across the UK?

A: Yes, we deliver nationwide across England, Scotland, Wales, and Northern Ireland through our UK distribution network.

Q: What is your turnaround time for delivery?

A: Standard production and delivery typically take 10–14 working days after artwork approval. Express turnaround options may be available upon request.

Q: Can I get a sample before placing a bulk order?

A: Yes, samples can be arranged for most products. Please contact our sales team to request availability and sample pricing.

Q: How do I request a quote?

A: Simply click on the “Request Quote” button on the relevant product page, complete the enquiry form, and our team will respond with pricing and details.

Q: What are your payment terms?

A: We accept major debit and credit cards, PayPal, and direct bank transfers. Full payment is required before production begins unless otherwise agreed.

Q: Can I cancel or amend my order after placing it?

A: Cancellations or amendments are accepted within 24 hours of order confirmation. After this period, changes may not be possible if production has commenced.

Q: How do I contact customer support?

A: You can contact us via our website enquiry form, email us at sales@promino.co.uk, or call our customer support team for assistance.